Privacy Policy

REVA Property Services LLC ("REVA," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website or request our services, how we use it, and the choices you have. We've kept this written plainly, because clarity about your information is part of how we earn your trust.

Who We Are

REVA Property Services LLC is a Florida limited liability company providing residential and commercial cleaning and maintenance services in the Greater Orlando area. Our website is revapropertyservices.com. You can reach us at hello@revapropertyservices.com.

Information We Collect

Information You Provide Directly

When you submit our contact form or correspond with us, we collect the information you choose to share. This typically includes:

• Your name
• Email address
• Phone number (optional)
• ZIP code of the property to be serviced
• Whether you're requesting residential or commercial service
• Property size (optional)
• Your preferred contact method (email, phone, or WhatsApp)
• Any additional details you choose to include about your space or service needs

Information Collected Automatically

When you visit our website, our hosting provider and any analytics services we use may collect technical information such as your IP address, browser type, device type, pages visited, time spent on the site, and the website that referred you. This information is used to keep the site secure, troubleshoot issues, and understand how visitors use our content. It is not used to personally identify you.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences and improve your experience. We may also use the following third-party tools, either now or in the future:

• Google Analytics — to understand site traffic and visitor behavior in aggregate. Google Analytics may set cookies on your device.
• Meta Pixel (Facebook Pixel) — if and when we run advertising on Meta platforms (Facebook, Instagram), the Meta Pixel may track interactions with our site to measure ad performance and show relevant advertisements to similar audiences. This may include collecting your IP address and browsing behavior on our site.

You can opt out of most tracking by adjusting your browser settings to block cookies, by using browser plugins like Google's Analytics Opt-Out, or by visiting Meta's ad preferences at facebook.com/ads/preferences.

How We Use Your Information

We use the information you share with us to:

• Respond to your inquiries and quote requests
• Provide you with a tailored proposal for the services you've requested
• Schedule and deliver cleaning or maintenance services
• Communicate with you about your service — appointments, follow-ups, billing
• Improve our services based on feedback and patterns we observe
• Comply with applicable laws and resolve disputes if they arise

We do not use your personal information for purposes you wouldn't reasonably expect from a property services company.

How We Share Your Information

We do not sell your personal information. We share it only in these limited circumstances:

With Service Providers Who Help Us Operate

• Our hosting provider — our website is hosted by Hostinger, which stores email correspondence sent to our business email and processes data through our hosting infrastructure.
• Formspree — if we use Formspree to handle contact form submissions, they receive and store the information you submit through our form and send a notification to our business email. Formspree's privacy policy is available at formspree.io/legal/privacy-policy.
• Email and messaging providers — when you contact us via email or WhatsApp, those services (such as Meta, which owns WhatsApp) process the message on our behalf, subject to their own privacy policies.
• Analytics and advertising platforms — as described above, Google Analytics and Meta Pixel may receive limited information about your visit to our site.

With Authorized Service Providers

Authorized persons who assist in delivering our cleaning and maintenance services may receive information necessary to perform the work — typically the service address, contact number, and any specific instructions you've provided. All authorized persons are required to maintain the confidentiality of this information and use it only for the purpose of delivering your service.

When Required by Law

We may disclose information when required by law, court order, or to protect our rights, your safety, or the safety of others.

How We Protect Your Information

We use reasonable physical, technical, and administrative safeguards to protect the information we hold. This includes secure email systems, encrypted website connections (HTTPS), and limited internal access to client information. No method of internet transmission or electronic storage is perfectly secure, but we work to protect your information at every stage.

How Long We Keep Your Information

We retain your information only as long as we need it for the purposes described above, or as required by law. If you request a quote and don't proceed with our services, we typically retain your contact details for up to two years in case you reach out again. If you become a client, we retain service records for as long as we have an active relationship plus a reasonable period for tax, accounting, and legal compliance purposes. You can ask us to delete your information at any time (see "Your Choices" below).

Your Choices and Rights

You have the right to:

• Access the information we hold about you
• Correct information that's inaccurate or incomplete
• Delete your information from our records, subject to any legal obligations we have to retain it
• Opt out of marketing communications at any time (every marketing email includes an unsubscribe link, and you can always reply asking to be removed)
• Withdraw consent for any data processing where consent is the basis

To exercise any of these rights, contact us at hello@revapropertyservices.com. We respond within a reasonable time, typically within 30 days.

SMS, Phone, and WhatsApp Communications

If you provide your phone number, you consent to be contacted by REVA Property Services about your service inquiry via phone call, text message (SMS), or WhatsApp message, using the contact method you've indicated as preferred. Standard message and data rates may apply. You can stop receiving messages at any time by replying STOP, asking us directly, or contacting us at the email address above.

Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.

Third-Party Links

Our website may link to other websites (for example, social media profiles or referral partners). We're not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before sharing any information with them.

Changes to This Policy

We may update this Privacy Policy from time to time as our services or applicable laws change. When we make material changes, we'll update the "Effective" date at the top of this page and, where appropriate, notify you by email or a notice on our website. We encourage you to review this policy periodically.

Florida Residents

If you are a Florida resident, you have certain rights regarding your personal information under Florida law. To exercise these rights or ask questions about our practices, contact us using the information below.